You can contact support without paying. For an available service, review its details and USD price before placing an order.
01Orders and enquiries
Contacting support does not create an order or authorise a charge. Available service pages show a USD price before an order is placed. When payment is offered, card entry takes place on Stripe's hosted checkout page.
02Requesting a refund
Email [email protected] with your order number and the reason for your request. Include the date and amount if you cannot find the order number. Do not send a full card number, security code, password or unredacted bank statement.
03Unused play time and incomplete service
Each BO7 unit costs USD 3 and includes 10 minutes of live play. If play has not started, you may cancel and request a full refund. For a partly delivered order, completed 10-minute units are charged at USD 3 each and unstarted units are refunded at USD 3 each. If our team cannot deliver remaining purchased time, you may choose a new session for that time or a refund for its unfinished unit. If you believe the service was not delivered as described, tell support what happened so we can review it. If you leave after play starts, support reviews the reason, time delivered and available records before deciding whether the current unit is charged, rescheduled or refunded.
04Review and payment method
We will answer a refund request within five business days. An approved refund is sent to the original payment method. Your bank or card issuer controls when the returned funds appear after we submit the refund. Any mandatory consumer rights remain unaffected.
05Related information
Read the Cancellation Policy and Service Delivery Policy, or contact support before considering a service.